According to Watchmouse, a useful looking site offering a suite of web performance, load testing and monitoring tools that I’ve been evaluating.

Watchmouse performed some tests on most of the major social websites of the moment. The Watchmouse Site Performance Index quantifies the users perception of website speed and availability using the load time of the homepage with added penalties for components that fail to load. A very useful metric.

Out of 104 sites monitored 51 showed a Site Performance Index of over 1000 which indicates a slow load time which could result in a poor user experience.

Facebook came off worst of the lot. I’ve been finding Facebook increasingly frustrating with it’s slow response times. I think it’s time they put some of that funding to good use and increase the size of their data centres (or maybe look at their architecture).

The full results of the testing can be seen here.

Facebook tracking everyone!

December 4, 2007

Even if you’re not a member…

Beacon is raising privacy concerns left right and centre! It’s becoming a bit of a thorn in the side of Facebook and could help increase the backlash that they will face through their continued advertisation (is that a word? Maybe it should be!). There are already reports of some advertisers pulling out of using the system, worries about how Beacon tracks users without them opting in and now it seems they may be receiving data on anyone whether a member of Facebook or not.

PC World is carrying a story about the results of investigations into the Beacon system by some security researchers. They’ve found that even if you don’t have a Facebook account or your account is deactivated you will still be tracked on any Beacon third-party sites and your data sent back to Facebook. Quite what happens to that data we don’t know, but one would imagine that it sits on their servers hoping you will sign up so they can identify your cookie and serve ads to you.

It’s all getting a bit big brother. Facebook appear to have monetisation as their mantra now, where as they started off being useful they are gradually becoming surplus to requirements!

Thanks to Read/WriteWeb for posting this interesting study in a nice easy to view Slideshare way.

There’s some interesting thoughts about structure, how identity is managed, the types of networks available to users, followed by case studies of some of the major players.

The NY Times is reporting that Facebook has retreated on it’s Beacon advertising idea. Instead of auto populating your news feed with information about your purchases on participating sites (unless you opt out on that retail site), they’re providing a one-click way to opt out of Beacon altogether.

This is what the users have been looking for and should appease them. 50,000 people signed a petition against this.

A report has been released by Anderson Analytics as the results of a survey of the Marketing Executives Networking Group (a 1,700 strong network of marketers at VP level or higher). The survey asked what marketing concepts these executives thought were going to be the top trends and concepts in 2008.

Worryingly, when asked which marketing concepts they felt were going to be most important the second highest answer turned out to be SEO!

Now, I don’t know whether marketers are unsure what search engine optimisation is or perhaps this was a particularly ‘offline’ group of marketers, but SEO is already hugely important and in my eyes if you haven’t grasped that yet then it’s a bit late. Saying that it will be the second most important concept next year is amazing to me. It’s been part of my life for 12 years and is really just part of the routine I go through for any digital project.

Here’s the rest of the list:
If you had to ask me what some of the concepts I thought were important for next year were (in digital), I’d say:

  • Offline/online translation (getting your offline campaigns translated in a seamless manner onto digital media, something that really isn’t being done very well at the moment)
  • Viral (campaigns should always be thought of as viral if they touch the web)
  • Widgets (cross pollination of marketing campaigns online using widgets)
  • Social media (yes, it’s huge this year, but next year should see it mature and the launch of OpenSocial will make it more important than ever)
  • Banners (controversial one this but we are now at a stage where banners should become more like widgets and really start to become properly engaging, whether this will happen I’m not sure as most agencies who design banners aren’t particularly forward thinking)

Underpinning all of those, and every other online marketing concept, should be SEO.

What do you think the key concepts of 2008 will be?

Very interesting story on the Channel 4 website today.

Apparently, a Facebook user has logged an official complaint with the UK Privacy Watchdog after it transpired that trying to leave Facebook didn’t actually mean that your data was all deleted and removed from their servers. Actually, when you try to leave Facebook all it does is deactivate your account and keep the data on their servers so anyone who changes their mind can easily sign back up again.

Now that’s all well and good, but storage of personal data and photos of someone who doesn’t actually want to use your service is blatantly against the UK Data Protection Act (I believe). The act is designed to protect people like you and me from having their personal data misused in any way. Facebook definitely have the resources and technical know how to offer a way to delete the data for those who really want to delete an account. By not doing so they are making it very difficult for users to clean up their trail of data, it could take hours to go round the site deleting everything you’ve ever posted or uploaded.

Will be interesting to see how this pans out! I do wonder whether MySpace and Bebo etc offer this full deletion service or whether they are also possibly infringing on ex-users privacy.

A study from PQ Media shows that word-of-mouth marketing has grown by 35.9% in 2006 (to $981m) and is expected to be well over $1B in 2007 (maybe as much as $1.3B). Now, over 90% of word-of-mouth marketing is offline still but that’s changing and with the new opportunities for communication and engaging your customers on the web I’d expect the shift from off to online to be pretty dramatic over the next year.

In 2006, word-of-mouth marketing was still the smallest of the main segments of marketing activity, however it grew almost five times faster than the overall marketing services sector, demonstrating that this is a market segment that is maturing rapidly.

I wrote some time ago about the power of word-of-mouth and how it had been rated as the most trusted form of advertising by consumers. Recommendation is highly valuable to any brand and likewise getting the wrong kind of PR from consumers who don’t like your product or service can be extremely detrimental to a brand.

The rise and rise of social media and networking on the web is going to help the online medium become the biggest platform for word-of-mouth marketing in my opinion. There are a multitude of ways you can interact with your consumers and they can feedback to others on your behalf. Facebook is proving to be huge for word-of-mouth, getting a strategy to utilise this new exposure is really important for brands right now as if they don’t control this themselves to some extent it will happen anyway without their input (which could be bad news for some).

Good news for the viral industry as well! I expect viral to take off in a massive way in 2008 as agencies and marketers work out how to integrate a good viral campaign with platforms such as Facebook and OpenSocial. This will open virals up to a much larger audience and facilitate much larger community conversations about brands.

Brand protection has never been more important so I hope you have your social media monitoring in place?

Techcrunch has a great article on the emerging rumours about ‘Maka-Maka’ the hotly discussed coming social platform that will apparently tie all Google’s online properties into a stream of social attention and activity data.

I mentioned this ambition in September, it seems the rumours back then were true. All that remains to be seen is quite what is going to emerge from all of this. Techcrunch’s commentary is spot on and covers all the angles so I’ll say no more apart from that I really hope this results in a set of fully open API’s and a stream of data (as Techcrunch surmises). That will be an incredibly powerful tool and enable a new surge in development of web apps coming from outside Google, some of which could even compete with Facebook.

How does Orkut fit into this picture? I hope they recreate it as a social hub for your online attention and activity streams.

When it’s on Facebook it would seem!

Valleywag has uncovered the rather dubious practices going on at Facebook HQ. Employees at the world’s most popular social network have access to every users profile information. Not only that, they have access to a log of all the user profiles you have looked at during your time on the site.

Obviously some people within Facebook have to have open access to the whole database of users and their activities, however to make this open to everyone seems a major breach of privacy to me. I don’t want their junior developers reading my wall posts, or their interns knowing who I have added to my top friends (and who I haven’t).

This breach of privacy becomes even more worrying when you think about who are members of Facebook. From political candidates to pop stars to Bill Gates and Steve Jobs, all their personal and attention data is available to Facebook employees.

It’s unknown whether the data available to employees includes the more sensitive messages and contact details.

It’s seen as a perk of the job, but to me this just seems plain wrong!

Many people assume that social networking is a strictly western past time, with the vast majority of users coming from the U.S. and western Europe.

Not true at all! The latest figures from comScore show that it’s a truely international phenomenon and is actually being lead by the Asia Pacific region at the moment.
This leads me to deduce that it’s not all about Facebook and MySpace. Neither have the presence in these other areas of the world. Orkut, Google’s social network offering, is massive in Latin America and making waves in Asia, but something else must be contributing to these Asia Pacific totals.

Engagement wise, it’s Latin America leading the way. The average social network user in Latin America spends much more time engaged in social networks than users in North America or Europe. Could it be that Orkut is more engaging than Facebook?
The figures above would seem to suggest that although Asia Pacific are heavy users of social networks they are not as engaged and are using them for different purposes to the Americas (perhaps).

Lastly comScore have a breakdown of the regions with what social networks they prefer.

This is where it suddenly jumps out that Friendster is doing really well in Asia, and that a network called CyWorld accounts for a lot of the numbers in that area but doesn’t figure at all in EU or U.S. Also obvious from these figures is that Facebook just doesn’t feature in Asia or Latin America, they have a massive opportunity to break into these regions and gain a lot more eyeballs!

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