So we’re officially in a recession now (according to official government figures via the BBC) with no sign of things getting better anytime soon. Marketing budgets are being slashed by many and redundancies are spreading like wildfire. So, if you want to either make the most of your marketing budget, or if you’re in marketing and you want to hold onto your job, where should you be putting your money in online?
It’s pretty simple to be honest, just keep spending but make sure it’s working for you!
Something I’ve been doing for many years is capping all my online marketing spend through the use of a CPA (cost per acquisition) limit. Work out what you can afford to spend per sale/referral/lead and still make a profit, optimise your use of the various marketing channels available to keep your cost per acquisition under the limit, and then keep spending!
Hard to justify in the current climate? Just build a business model to show your boss (or yourself) which demonstrates the returns available by keeping spend tied to a CPA.
This is one of my bugbears, especially with regards to PPC (paid search). If it’s working for you, your campaigns are optimised continuously, and you’re coming in under your CPA, then why not throw more money at the campaign? Yes, you have to be diligent to ensure that your CPA limits are adhered to, but once you have it embedded as a process in your organisation it’s not that difficult to grow your spend and as a result your return.
So where should the marketing spend go (in online)? Well, into channels which are measurable and where you can track the returns. Paid search, affiliate marketing, banners (yes, you can work to a CPA if you use the right tools), social media campaigns, viral and of course natural search (search engine optimisation). Of course SEO deserves a different CPA to other channels as it’s naturally cheaper to do as long as you stick to the principles and don’t get sold by an agency looking to charge you the earth for something that costs nothing but common sense.
February 29, 2008
ComScore has released some figures on traffic growth in January for the UK. As expected travel features prominently.
January is the peak booking month for holidays in the UK and as such the number of web users researching and buying is much bigger than any other month of the year.
January’s figures show that the biggest increasing category in travel was hotels/resorts with a 54% increase in traffic from Dec-Jan. Airlines were next with 46% and online travel agents third with 43%. Quite where tour operators come in there is a bit of a mystery to me, it would be really interesting to see them broken out to compare with OTA’s.
Within travel two websites saw huge growth, First Choice grew 140% and TUI Group 122%. British Airways, Moneysupermarket Group and Priceline all feature as well with good growth.
Nothing unexpected in any of this but it does highlight the gaps in ComScores data as the market as a whole is not very well represented.
Of course it would also be intriguing to know if their booking numbers increased by similar percentages…
February 5, 2008
PhocusWright has released it’s 2008 Travel Trends report which looks at some of the developments in the marketplace that it expects to dominate the year. There’s a brief overview here.
In short they expect:
- Mobile to grow (no massive surprise there, it’s been coming for years but travel has been very slow on the uptake)
- Consolidation in the industry to continue (again a safe bet, I don’t think we’ve seen the last of the mergers, however this year I expect to see online only concerns looking at mergers to stimulate growth and increase market share)
- Social and e-commerce approaches to converge (strange one this, I know there’s a lot of social experiments that are totally unconnected to a companies e-commerce facility but this will continue as players find their feet in the social waters. Any decent foray into social should always have an e-commerce edge anyway, even the most brand focused campaign should be aiming to drive bookers at the end of the day)
- Metasearch to come of age (this could be the biggy! I’m waiting for Kayak or someone like that to launch fully dynamic packaging through metasearch, that could be a clincher that sees off the competition. I also expect tour operators to move towards a more metasearch model online by supplementing their product through GDS’)
- Media-based pricing (interesting move from Expedia earlier this year that has triggered this one, will certainly be interesting to see if others move this way, especially those with their own stock as price flexing to match their media spend will be more difficult)
I think they’ve missed one big thing that we will begin to see on travel websites and that’s intelligent or guided search. My number one complaint is the lack of relevance in cross/upsell offerings that are pushed at you during an e-commerce process. The rise of tagging and meta data on products will help push this forwards (as well as the rise in technologies that provide this kind of functionality). Another interesting area to watch will be semantic web, expect to see a travel site of some sort try to get this right this year. Interesting year ahead!
January 28, 2008
Here’s an amusing look at the web back in 1996, the year I started designing myself. I would provide links back to some of the sites I built using the internet archive but sadly all have so many broken links they aren’t worth viewing. I’ll post up anonymised screenshots of a range of sites I’ve built another day…
If only web design was still so simple
January 17, 2008
ComScore have released figures for the biggest U.S. web properties for December. MarketingCharts have the detail here. Obviously, retail is the big show, and as usual Yahoo just pip Google, even though they have many more pages. Google should overtake them soon.
Travel shows with Expedia in 41st place. January should be a very different story as travel sites shoot up the rankings.
Full list of the top 50 below:
January 15, 2008
IMRG the online retail analyst is to release a report stating that it is critical that retailers invest in online as more of the UK population shift to making their purchases through the web. They say that retailers who refuse to move online risk losing half their business over the next ten years as they estimate that 50% of all retail will be online by 2018.
Growth of the online retail channel outstripped all other channels in the run up to Christmas and the volume of shopping online in 2007 was up over 50% on the previous year. This kind of growth is expected to continue (although slowing gradually).
I believe this will apply to travel even more quickly than retail. The shift to online is happening much more quickly and it’s possible that half of all travel bookings could be online within the next two years in the UK. The U.S. is already there according to the report here. Investing now will put you in a good position to capitalise on that growth. It’s especially important for any travel companies who don’t have a web presence yet (there really are some who don’t still) as they really need to get their brand known online and get their online marketing processes in place asap.
January 15, 2008
Wondering what all the fuss is about the semantic web? Not understanding all the geek speak that goes along with it? Watch this video then; makes it all a lot simpler…
December 14, 2007
Drawter is great! Just found this gem of a site and it’s already come in useful.
Now I’m a hand coder of HTML, have been for 12 years, so perfectly happy creating HTML and CSS in a text editor. Sometimes though I just want to do something simple and quickly and that’s where Drawter helps.
It allows you to create basic HTML layouts using CSS really quickly by drawing out the elements you want and then generating the code.
Highly recommend you have a play. Obviously it’s great for beginners too as you can see the layout and then relate the code back to it (a good way to learn).
December 14, 2007
I’ve been thinking about how useful services such as this could be and then I come across one that already exists, and it’s made Time Magazines top 10 websites of 2007.
Dontforgetyourtoothbrush.com is an online holiday checklist tool. Not for planning and booking your holiday itself, but rather for allowing you to plan the run up to going away. All the useful stuff like getting the dog into kennels and booking a taxi to the airport.
It gives you a planning list to help you remember what you need to do when in advance of going away. A packing list, to help you remember what to pack. You can then choose the elements of both of these that you’d like to print or email to yourself (or others).
Very useful, and it works pretty well!
However, I’d like to export my planning list to a calendar. Outlook, iCal and hCalendar (Microformat) compatibility would be a real benefit with a service like this. I’d also like it to integrate with other services so if I put in that I require a taxi to get to the airport it would offer me local taxi firm numbers.
This strikes me as the kind of thing travel companies should be providing themselves. It’s simple, will engage your customers and gives loads of upsell opportunities. Might get my thinking hat on…