Top ten shopping cart mistakes
August 16, 2007
Here’s a really interesting paper from Usability News detailing the top ten mistakes websites make with e-commerce shopping cart design and implementation.
If usability and user centered design are your thing then you should read this. The top ten items are taken from an article resulting from a survey in 2002 and have been updated to take into account how online retailers have responded to usability issues in the shopping and check out process.
There’s some lessons to be learned for even the most experienced interface designer here!